Shipping

At Lemoneer (operated by Gherarlda Pierro LLC), we are dedicated to ensuring prompt and secure delivery for a smooth shopping experience. Please review our shipping guidelines below.

Shipping Carriers

We partner with trusted carriers including USPS, DHL, EMS, and local postal services to deliver your orders reliably.

Order Processing

• Payment Verification: Orders are processed as soon as your payment is accepted.
• Business Days: Orders are processed Monday through Friday, Eastern Standard Time, excluding major postal holidays (New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).
• Cut-Off Time: Orders placed after the cut-off time 05:00 pm (GMT-05:00 Eastern Standard Time) will be processed on the next business day.

Estimate Time of Arrival

To estimate when your order will arrive, please review the following delivery options:

Note:

• Delivery Time: Calculated as the sum of Handling Time and Transit Time.
• Once your order is in transit, delays may occur that are beyond our control.
• A tracking number will be sent via email once your product(s) are shipped. Please check your spam folder if you do not see it.

Order Tracking

• After receiving your order confirmation, please allow 1-2 days for processing.
• You will receive a separate notification with tracking information once your order has been handed off to the carrier.
• It may take 3-7 days for the carrier to scan your package into their system. If tracking information isn’t immediately available, please allow some time for it to update.
• If your order has surpassed the estimated arrival date, contact our support team for assistance.

Incorrect Address & Delivery Issues

• Accuracy: Please ensure your shipping address is correct at checkout. Inaccurate or missing information may delay your order.
• Responsibility: We are not responsible for orders delivered to an incorrect address or for packages returned to the sender.
• Additional Fees: Orders returned due to an incorrect address may incur additional shipping fees.
• Forwarding Requests: We are not liable for any loss, theft, or damage if you request the carrier to forward or redirect your package after it leaves our warehouse.

Special Orders

For personalized orders or items requiring modifications, additional time may be needed for our design team to complete customization. The time required will depend on the complexity of your request.

Shipping Limitations

• We do not ship to:
  • Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands
  • APO/FPO addresses
  • International destinations

Contact Us

If you have any questions or need further assistance with your order, please reach out to our support team during our business hours:

• Email: [email protected]
• Phone: +1 (330) 675-9459
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Your satisfaction is our highest priority. Thank you for choosing Lemoneer for your shopping needs!