Returns Policy

At Lemoneer (operated by Gherarlda Pierro LLC), we understand that returns may occasionally be necessary, and we’re committed to making the process as seamless as possible. Please review our returns policy below.

Initiating a Return

• Timeframe: You may request a return within 180 days of receiving your product.
• How to Start: Please contact our support team through our “Contact Us” page or email us at supportllemoneer.com.
• Information Required:
  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating the problem
  • Your preference for a replacement or refund

Return Policy Guidelines

• Eligibility:
  • We accept returns for non-sale items only.
  • Items must be in their original condition—unwashed, unworn, with all tags attached, and accompanied by the sales receipt.
• Customer Responsibility:
  • Please ensure you review your order thoroughly before completing your purchase. We are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering mistakes.

Return Shipping

• Free Returns:
  • If your product is damaged or defective, returns shipping is free.
  • Return cost for approved returns is $0.00.

Returns Procedure

Once you’ve contacted our support team and received an approved return address, please follow these steps:

1. Prepare Your Return Package:
   • Include a printout of your purchase confirmation email along with all returned items.
2. Ship the Package:
   • Use your local post office or a trusted courier service to send your package to our designated warehouse.
   • Please provide us with the tracking number from your courier or postal service.
3. Confirmation:
   • Once we receive your package, you will receive an email confirmation.
   • We will also notify you via email regarding the approval or denial of your refund or replacement request.

Need Help?

If you have any questions or require further assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority.

• Email: [email protected]
• Phone: +1 (330) 675-9459
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for choosing Lemoneer. We are here to ensure your shopping experience is positive and hassle-free.