Refund Policy

At Lemoneer (operated by Gherarlda Pierro LLC), your satisfaction is our priority. Please read our Refund Policy carefully, which outlines our procedures for order exchanges, cancellations, returns, and refunds. For any questions, feel free to reach out via our “Contact Us” page.

Order Exchanges

• Before Purchase: Please review your order details—such as size, design, and quantity—thoroughly before completing your purchase.
• Exchanges: We are unable to process exchanges for errors in these selections.
• Cancellation Option: If you need to make changes, you may cancel your order within 24 hours and place a new one with the correct details.
• Assistance: Our support team is available to help if you have any questions.

Order Cancellations

• Timeframe: Orders can be canceled within 24 hours of placement.
• Processing: After 24 hours, the order may have entered processing, and cancellation might not be possible.
• Cancellation Fee: A cancellation fee of 10% of the total order value will be applied if cancellation occurs after the 24-hour window.
• How to Cancel: Please contact us via email to request a cancellation.

Returns and Refunds

• Return Eligibility:
  • Returns are accepted within 180 days of delivery.
  • Eligible returns include items that arrive damaged or broken, products differing in design, size, or material from the original order, receipt of incorrect items, or significant deviations from the product description.
• Ineligible Returns:
  • Items that have been worn, washed, or altered
  • Defective items not attributable to our oversight
  • Items lacking original tags
  • Items with minor, fixable thread issues
• Condition: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include the following:

• Shipping label or receipt
• Proof of purchase
• Evidence of defects (e.g., photographs)
• Any relevant communications (such as email screenshots)

Return and Refund Process

1. Contact Us: Send your inquiry to our support email and include all necessary documentation.
2. Approval: We aim to respond within 2-3 business days regarding your eligibility.
3. Return Shipping:
   • Wait for our confirmation email that includes the approved return address and further instructions.
   • Include the carrier’s tracking number when you ship your return package.
   • Note: Customers are responsible for the cost of return shipping.
4. Processing: Once we receive your returned item and confirm its condition, we will notify you via email regarding the approval or denial of your refund request.

Refund Processing Time

• Timeline: Refunds are typically processed within 2 business days after we receive your return.
• Confirmation: Upon receipt confirmation, a full refund will be issued, including the original shipping costs.
• Delays: If you experience delays beyond 10-15 days, please contact your bank or credit card company for assistance with the refund process.

Important Notes

• Return Period: Our return policy is valid for 180 days from the delivery date. After this period, orders are considered final, and refunds will no longer be issued.
• Shipping Costs: Return shipping costs are the customer’s responsibility unless the product is damaged or defective.
• Liability: We are not liable for any damages or losses incurred during the return shipping process. Customers are responsible for addressing any issues related to ineligible requests or lost returns.
• Assistance: Please reach out to our Support Team before initiating a return for any guidance or help.

Contact Information

For further assistance, please contact us during our support hours:

• Email: [email protected]
• Phone: +1 (330) 675-9459
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for choosing Lemoneer. We are committed to ensuring a seamless and satisfying shopping experience.