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Q: How do I find a product?
A: Use the search bar at the top of the page to look for specific products or browse through our various categories.
Q: Can I save products to my wishlist?
A: Yes, you can. Simply click the “Add to Wishlist” button on any product page to save items for later purchase.
Q: How do I know if a product is in stock?
A: Product availability is clearly indicated on each product page. If a product is available, you’ll see an “Add to Cart” button. If it’s out of stock, you might see a notification or an option to be alerted when it’s back in stock.
Q: Can I purchase products as a guest?
A: Yes, you can make purchases without creating an account. However, registering an account allows you to save your shipping information, track orders, and access exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit cards, debit cards, PayPal, and bank transfers.
Q: Is my payment information secure?
A: Yes, your payment information is protected by industry-standard security measures such as SSL encryption.
Q: Can I use a coupon code?
A: Absolutely. Enter your coupon code in the designated field during checkout to receive your discount.
Q: What happens if my payment fails?
A: If your payment fails, you will be notified immediately. You can try again or choose an alternative payment method. Please double-check your payment details and ensure you have sufficient funds.
Order Returns
Q: What is your return policy?
A: We offer a 180-day return policy. Eligible items can be returned within 60 days of receiving your order.
Q: How do I return an item?
A: Please follow the return instructions provided in your order confirmation email. Make sure to include a copy of your order invoice and return the item in its original condition.
Q: Who pays for the return shipping?
A: Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part. Please check the return instructions for specifics.
Q: Can I exchange an item?
A: Yes, you can exchange an item for a different size or color. Contact our customer support team for assistance with exchanges.
If you have any further questions or need additional support, please visit our “Contact Us” page or reach out to us at [email protected] during our support hours: 9:00 AM – 6:30 PM (EST), Monday through Friday.